Privacy Policy

techandchips ("we," "our," or "the Company") provides AI and IoT solutions for the manufacturing industry. We are committed to protecting personal information in compliance with Japan's Act on the Protection of Personal Information (APPI) and other applicable laws. We fully recognize the importance of personal information protection and have established this Privacy Policy accordingly.

1. Management of Personal Information

We maintain personal information in an accurate and up-to-date state, and implement necessary measures including security system maintenance and management framework development to prevent unauthorized access, loss, damage, alteration, or leakage of personal information.

2. Information We Collect

We collect personal information in the following cases:

(1) When you contact us via our inquiry form

• Company name
• Contact person's name
• Email address
• Phone number
• Number of employees
• Inquiry details
• How you heard about us

(2) Information automatically collected when browsing our website

• IP address
• Browser type and version
• Operating system
• Page URLs visited and access date/time
• Referrer URL

3. Purpose of Use

We use the personal information we collect for the following purposes:

• Responding to and following up on inquiries
• Providing information about our services and business activities
• Proposing services tailored to customer needs
• Operating and improving our website and blog
• Analyzing access patterns and improving service quality
• Ensuring security and preventing unauthorized use
• Other tasks incidental to the above

4. Disclosure to Third Parties

We properly manage personal information entrusted to us by our customers and will not provide personal information to third parties except in the following cases:

• When we have the individual's consent
• When disclosure is required by law
• When necessary for the protection of life, body, or property of an individual and it is difficult to obtain the individual's consent
• When we entrust personal information to service providers to the extent necessary for achieving the stated purposes (in such cases, we exercise appropriate oversight over the service provider)

5. Cookies

Our website uses cookies to improve our services. Cookies are small files stored on your computer that record your browsing history and input data exchanged between your browser and our server.

You may refuse cookies through your browser settings, though some features of our website may not function properly as a result.

Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC, to understand and improve website usage. Google Analytics uses cookies to collect browsing information, including:

• Browser type and version
• Operating system
• Referrer URL
• IP address (anonymized)
• Access date and time

This information is sent to and stored on Google's servers. We use this information solely for analyzing website usage and do not use it to identify individuals. For more information, please refer to:

• Google Analytics Terms of Service: https://marketingplatform.google.com/about/analytics/terms/us/
• Google Privacy Policy: https://policies.google.com/privacy

If you wish to opt out of Google Analytics data collection, you can use the Google Analytics Opt-out Browser Add-on provided by Google.

6. Security Measures

We implement the following security measures to prevent leakage, loss, or damage of personal information:

• Organizational measures: We designate a person responsible for personal information management and clearly define the scope of personal information handled.
• Human resource measures: We ensure all personnel are informed of key considerations regarding the handling of personal information.
• Technical measures: We implement access controls and introduce mechanisms to protect information systems handling personal information from unauthorized external access.
• External environment awareness: We use cloud services for managing personal data and confirm the security measures of the relevant service providers before use.

7. Data Retention Period

We retain personal information for the period necessary to achieve the stated purposes of use. Personal information related to inquiries is retained for 3 years after the inquiry has been addressed, after which it is disposed of through appropriate methods.

8. Requests for Disclosure, Correction, or Deletion

In accordance with the provisions of APPI, you may request notification of the purpose of use, disclosure, correction, addition, deletion, suspension of use, erasure, or suspension of third-party provision of your personal information. Upon receiving such a request, we will respond promptly after verifying your identity. Please contact us using the information below.

9. Compliance and Review

We comply with applicable Japanese laws and other regulations regarding the personal information we hold, and will review and improve the contents of this Policy as appropriate. Any revised policy will take effect upon posting on this website.

10. Contact

For inquiries, complaints, or consultations regarding our handling of personal information, please contact us at the following. We will respond promptly and in good faith.

Established May 30, 2025